American Express Recruitment Drive is hiring for a Customer Service Analyst. In this role, you will work with corporate clients from around the world. You’ll be part of the Customer Fulfillment Network Commercial team within the GSG Group. Your job will be to help these clients manage and update their corporate account structures. The goal is to provide excellent customer service by answering their questions and resolving issues on the first call.
American Express Recruitment Drive Job Description
| Job Role | Customer Service Analyst |
| Qualification | Bachelor’s Degree |
| Experience | Freshers/Experienced |
| Salary | ₹ 55000 Per Month |
| Job Type | Work From Home |
| Location | Gurgaon, India |
Education Qualifications
Minimum Qualifications:
- Self-driven and highly motivated
- Focused on providing excellent customer service and resolving issues on the first interaction
- Excellent communication skills, both oral and written
- Understanding of Amex values and business ethics
- Preferred experience in customer service, corporate services, and client management
Preferred Qualifications:
- Graduate in any stream from a reputable college
- Proven experience in negotiation and problem-solving
- Commitment to the highest level of customer service
- Strong ability to manage personal priorities
- Proficient in PC-based software, including MS Office and Outlook
Other Vacancy : Microsoft Recruitment Drive is Hiring For Operations Deal Manager – Work From Home
Role And Responsibilities
- Understand and anticipate customer needs, and offer appropriate solutions
- Ensure metrics like Quality, Compliance, and Productivity are met
- Uphold company values by avoiding actions that don’t support corporate objectives
- Collaborate with other AmEx business units and build long-term relationships for client benefit
- Report unsolved issues to a team leader or senior supervisor.
American Express Recruitment Drive Job Requirements
- Strong organizational skills and ability to work effectively in a team to achieve goals
- Analytical and problem-solving skills
- Ability to identify and address issues impacting corporate clients
- Focus on providing excellent customer service and resolving issues on the first interaction
- Understanding of Amex values and business ethics
- Ability to thrive in a busy and challenging team environment
Application Process
- Click on the “Apply Here” button below. This will take you to the official career page of the American Express Recruitment Drive.
- Click on “Apply Now” on the career page.
- If you haven’t registered before, create an account by filling in your details.
- After registration, log in to your account.
- Complete the application form with all necessary information.
- Upload any necessary documents, such as your resume, mark sheet or ID proof.
- Make sure all the information you provide is proper and accurate.
- Double-check that everything you’ve entered is correct.
- Once you’ve verified everything, submit the application form.
American Express Recruitment Drive Vacancy Check
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