FiscalNote Recruitment Drive is looking for new team members to join as Client Support Associates. This role involves working closely with clients to ensure they have a great experience from the start. The Client Support team is committed to helping clients every step of the way, whether it’s through onboarding, offering strategic advice, or providing technical support. The goal is always to prioritize the client’s requirements.
The team at FiscalNote is made up of motivated, hardworking individuals who enjoy working together and learning new things. They value a collaborative environment where everyone has the chance to grow. For them, success means tackling new challenges, supporting clients to the best of their ability, and having fun in the process. If you’re interested, here are the full details about FiscalNote’s Opportunity 2024.
FiscalNote Recruitment Drive Job Description
| Company Name | FiscalNote |
| Job Role | Client Support Associate |
| Education Qualification | Bachelor’s Degree |
| Job Type | Work From Home |
| Experience | Freshers Are Eligible |
| Salary | Rs.32000 Per Month |
| Req Id | Nil |
FiscalNote CSA Skill and experience required
- 1-2 years of work experience in a support role.
- Prior knowledge of the customer support and help desk industry is preferred.
- Ability to manage and prioritize urgent tasks effectively.
- Excellent communication skills and proper telephone/email etiquette.
- Ability to develop rapport and use empathy appropriately.
- Enjoy working with data and using it to improve processes.
- Proactive in resolving issues, energetic, and technically skilled.
- Proficiency with Zendesk or similar help desk software is preferred.
- Experience with Content Management Systems (CMS) is an advantage.
- Passion for government procedure, data and civic engagement.
- Experience with data analytics is an advantage.
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FiscalNote CSA Job roles & responsibilities
- Handle support requests through email, phone, and chat.
- Conduct troubleshooting sessions via calls, chats, and emails.
- Work with the different Product/Engineering team to identify user demand needs.
- Maintain the Knowledge Base (Help Center) to allow users to perform self-service.
- Report on user interaction data from support tools like Zendesk.
- Recommend software and process improvements to users.
- Track client issues and their resolutions.
- Ensure high levels of customer satisfaction with every interaction.
- Provide exceptional, personalized service to each client.
FiscalNote CSA Application Process
- Click on the “Apply Here” button given below. This will take you to the official career page of the FiscalNote Recruitment Drive.
- Click on “Apply For This Job” on the company’s career page.
- Upload your resume and Complete the application form with all required and necessary details.
- Make sure all the details you provide are correct and accurate.
- Once you’ve checked everything, click on “Submit Application”.
- If you are eligible, HR team of FiscalNote will coordinate with you within 4 to 5 Business Days.
FiscalNote Recruitment Drive Check Vacancy
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